FAQs
Yes, Waterside Lounge is located on the first floor and is open from 2:00 - 5:00 pm daily.
Please submit a Request for Information here and a member of our sales team will be in contact with more information.
Yes. Please submit a Request for Information here and a member of our sales team will be in contact with more information.
We have spaces for weddings of all sizes, including the Redwood Shores Ballroom and Dockside Room. More information is available here.
Yes, Grand Bay San Francisco offers 20,000 square feet of flexible, modern meeting space to hold your business gathering or corporate event. Take a virtual tour or find more information here.
Breakfast is not included in the room rate. You can view all of our offers here if you'd like to book an offer that includes breakfast.
Yes, we offer in-room dining 6:00AM – 2:00PM and 4:30PM – 10:00PM. In-room dining menus can be viewed here.
Yes, breakfast is served at Waterside Grill daily from 6:30AM – 11:00AM and The Market is open daily from 5:30 AM to 1:00 PM and offers grab-and-go selections.
Yes, our restaurant, Waterside Grill + Lounge, is on the ground floor and is open from 6:30AM – 10:00PM. Menus for Waterside Grill + Lounge can be viewed here. The Market is available for grab-and-go offerings daily from 5:30 AM to 1:00 PM.
No, we do not offer currency exchange.
The hotel will authorize the incidental hold of $100 per night as well as any other remaining amount for the total room and tax not taken from the initial deposit.
For security purposes, please provide a valid government or state-issued photo ID at check-in.
Reservations must be guaranteed by a major credit card upon booking and to cover incidentals, we’ll hold $100 per night on your credit card. For security purposes, please provide a valid government or state-issued photo ID at check-in.
The hotel is located 11 miles (18km) south of San Francisco International Airport (SFO) and 24 miles (39km) north of San Jose International Airport (SJC).
No, the hotel does not have beach access.
The hotel address is 223 Twin Dolphin Drive, Redwood City, CA 94065
Yes, please address it to the individual, followed by Grand Bay Hotel San Francisco’s address: 223 Twin Dolphin Drive, Redwood City, CA 94065
Yes, Grand Bay is honored to be rated AAA Four Diamond.
Yes, luggage can be checked at the front desk while you are waiting for your room or after check out.
Yes, our fitness center is open 24 hours a day. It is equipped treadmills, elliptical trainers, stationary bikes, an assortment of free weights, and yoga mats.
Yes, rooms are available that are suitable for guests who use wheelchairs along with rooms equipped for those with visual and hearing impairments.
Yes, the hotel has an outdoor pool on site for guest use.
No, smoking is not permitted in any guestroom or public space.
Yes, each room has a safe large enough for a standard size laptop and small valuables.
All rooms feature a refrigerator and microwaves are available upon request.
All guestrooms feature an iron and ironing board for guest usage.
Yes, all the rooms are air conditioned and have individually controlled thermostats.
Yes, your furry friends are welcome, however there is a $50 flat fee per stay.
Overnight self parking is available at $30 per day.
Yes, the hotel has a parking structure on site. Parking charges per day apply with in and out privileges.
We will do our best to accommodate late check out requests. If we can’t, we’ll gladly stow your luggage safely and securely until you’re ready to depart. Late departures are without prior notice or approval are subject to a charge of one night’s stay plus tax.
We will do our best to accommodate early arrival requests. If we can’t, we’ll gladly stow your luggage safely and securely until you’re ready to check in.
Check in is 3:00pm on the day of arrival and check out is 12:00pm on the day of departure.
We have 27 sets of connecting rooms (king room to two double room) subject to availability.
All rooms have either a king size bed or two double beds.
Hotel has 421 guestrooms.
Hotel charges a Guest Amenity Fee of $20 per night for services including:
- Complimentary guest room WiFi and public areas
- Complimentary in-room coffee and tea
- Complimentary welcome water upon arrival
- Access to hotel pool
- Free local and 1-800 calls
- Access to fitness center
